Returns and refunds

This policy covers books you buy directly from the Ordwick Bookstore. For books bought from Amazon or another store through our links, please contact that store.

Printed books: your 14-day right to cancel

• You can cancel within 14 days of the day you receive your book, for any reason.
• To cancel, email [email protected] with your order number. You don’t need to give a reason.
• Send the book back within 14 days of telling us, in the condition you received it. Unless the book is faulty, you pay the return postage.
• We refund the price of the book and the standard delivery charge within 14 days of getting it back, to your original payment method.

Damaged, faulty or misprinted books

If a book arrives damaged, has printing faults or isn’t what you ordered, email [email protected] within 30 days with your order number and a photo. We will send a free replacement or give you a full refund, including postage. You don’t need to send back a misprinted book unless we ask.

eBooks

• You can cancel an eBook order within 14 days, as long as you haven’t started downloading it.
• At checkout, you agree to get your eBook straight away. Once you start downloading it, you lose the right to cancel for that eBook.
• If an eBook file is faulty or won’t open, email [email protected]. We will send a working file, or refund you if we can’t.

Refunds

Refunds go back to the card or PayPal account you paid with, usually within 5–10 business days after we approve them. Your legal rights as a consumer are not affected by this policy. See also our terms of sale.